How to reset your lock to its factory settings A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with. You do not need to be near your lock to reset it; however, you will need to have access to the lock in order to re-calibrate it. If there is a Keypad paired with the lock, the Keypad must be disconnected before factory resetting the lock. Factory reset instructions Follow the steps below to perform a factory reset on your lock: On your phone, open the Yale App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked. Select the Settings menu (gear icon). Select the device you wish to reset. Scroll to factory reset. Select "Reset Lock". These steps should restore your lock to its factory settings. If you attempt a factory reset when you’re not connected to Bluetooth, you will receive a "Trouble Connecting to Lock" notification. If possible, try factory resetting the next time you are in Bluetooth range. If you have moved and you are unable to factory reset while in Bluetooth range of the lock, select "Reset Anyway" when you receive the notification. Pre-Owned Devices If you are not the original lock owner because you acquired a previously-owned Smart Lock, theYale Support team may need to assist you with your factory reset. Please contact Customerservice.firstname.lastname@example.org and provide your valid proof of purchase (if possible) and the Yale Smart Lock serial number, which is located on the back of the lock. The Yale support team will contact the original owner to perform the factory reset.