FAQs

Currently, our App is optimized for iOS and Android mobile devices. Yale uses a token to authorize your mobile device entry to your home. For security purposes, this won’t work with a desktop application.

Only device Owners are authorized to add/remove or restrict others’ access. If you are a device owner and you wish to remove a guest from your device, open the Yale Access App and go to the Guest List. Select the user you wish to remove from the app. On the next screen, select REMOVE USER. Select the Delete option on the message to complete the steps. Change to guest access will appear in the Activity log.

If your smartphone battery dies, you can still use a physical key to unlock your door. Alternately, you can also access your lock by logging into your account while using a friend's or neighbor’s phone.

If you experience this, try closing out of the app completely, reopening, and reconnecting to the lock.

If you no longer see a device that was once installed on your app it is for one of two reasons: 1) The device owner removed you; 2) The device has been reset.

If the device owner accidentally removed you, contact the owner to re-add you. If the device was reset, you will need to complete the setup flow in the App again.

Yale Locks have two types of Owners: Lock Owners and House Owners. Lock Owners have unrestricted access to a Smart Lock that they are listed as an Owner on. They can also set up accessories such as Yale Connect and Keypad, on that lock. Details of Lock Access Types are outlined in this article.

House Owners can set up new Yale devices and edit house settings (house name, photo, and add/remove House Owners) for a house they are listed as a House Owner on. The following steps will enable you to add another House Owner or make changes to existing House Owners:

1. Select the property from the keychain
2. Navigate to House Settings
3. Choose Edit House Owners
4. Select or deselect from the list of existing House Owners to make changes

If you need to add a new person who is not already associated with the lock, follow the steps outlined in this article.

It’s easy to make changes to the house profile, such as the House Name and image, in the Yale Access App. You must be listed as a House Owner in order to make changes to the House Settings. To edit the name for a property:

1. Select the property from the keychain
2. Navigate to House Settings
3. Select House Name & Photo
4. Make the needed updates to the house name
5. Close out of the app to finalize changes

PLEASE NOTE: Once you have made changes, you will need to close out of the app and reopen it for changes to appear.

You must be a Lock Owner to make changes to a lock name in your Yale Access App. Follow the steps below to rename an existing lock in your Yale Access App:

1. Open the Yale Access App
2. Select the house the lock is associated with from your Keychain
3. Go to House Settings
4. Select the device
5. Select Lock Name
6. Rename the lock in the field provided

PLEASE NOTE: Once you have made changes, you will need to close out of the app and reopen it for changes to appear

Updating the House Name & Photo is easy and is done using the Yale Access App. You must be listed as a House Owner in order to make changes to the House Settings. After you have set up at least one device on your account, select the associated property from the list in the keychain then go to House Settings → House Name & Photo. Select the plus sign over the photo and choose between: 1) Select Photo From Gallery; or 2) Take Photo. Follow in-app instructions depending on how you want to add the image to complete the steps.

PLEASE NOTE: Once you have made changes, you will need to close out of the app and reopen it for changes to appear.

If you need to remove a lock from your account, the following steps will help:

1. Open the Yale Access App and navigate to the lock in the keychain
2. Go to the guest list and select the contact and then choose REMOVE SELF

You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.

If you need to remove a lock from your account and you are one of a number of owners on the lock, you can remove yourself by following the steps above and selecting REMOVE USER. You can do this provided there is another owner on the lock. If you are the sole owner on the lock, you will need to perform a factory reset.

If you need to remove a lock from your account so someone else can install it, follow the directions to restore the lock to its factory settings.

Changes to your network impact your Yale devices. For example, if your Internet provider changes or you replace your Wi-Fi modem, you will need to update the network information, such as the password or network name, in order for some of your devices to continue working. Detailed instructions on updating changes to your Wi-Fi Network information, including which devices are impacted by these changes, are outlined in this article.