Yale Connect Bridge displays its current status through an LED indicator light on the front of the device. This article will help you determine the status displayed by the LED indicator and provide troubleshooting steps that
can be taken to improve functionality.
General Troubleshooting
Yale Connect Bridge uses Bluetooth to communicate with your Yale Assure. There are a number of potential reasons for poor communication between your Yale Assure and Yale Connect Bridge. For best results:
- Make sure your Yale Connect Bridge is within Bluetooth range (typically within 30 feet. We recommend less than 15 feet for optimal performance)
- Make sure the batteries in your Yale Assure have enough charge
- Ensure your Yale Assure is operable using the Yale Access App in normal mode (not remote connect mode) standing near the location of your Yale Connect Bridge
- Yale Connect Bridge needs a good Wi-Fi connection with access to the Internet to function
- Ensure your home network is online
If you continue to have issues, remove Yale Connect Bridge from the power outlet, restart your home Access Point and plug Yale Connect Bridge back in to the outlet.
Additional information and troubleshooting steps for Yale Connect Bridge is below. Select either Red Light, Green Light, or No Light depending on the LED behavior your Connect is displaying.
Red Light
The Red LED is used to display warning status codes related to temporary connectivity issues.
|
RED LED
Activity
|
Meaning
|
Operation or
Instructions
|
|
|
The Connect timed out of setup mode or it has been permanently knocked offline (if it was set up)
|
Reset the Connect. Leave the Connect plugged into the wall and hold down the round reset button on the front of the device for 5 seconds, then let go. The Connect will need to be configured in
the app following a hard reset. Go through the in-app setup flow again to reconfigure.
|
|
|
Wireless configuration timeout
|
Connect is unable to connect to your Wi-Fi network. It may help to move your Connect closer to your Wi-Fi router and retry setup.
If you have two wireless access points that have the same network name and password, one of them may need to be reconfigured. If you’d like to keep two separate networks, change the name of one
of them. If you’d like one to increase the range of your network, you may need to reconfigure one of the routers.
|
|
|
Wi-FI link unavailable
|
Check that your wireless router is plugged in and powered on. Then, connect your Wi-Fi to a computer or other device to ensure it is working properly.
|
|
|
Wi-Fi communication failure
|
Your Wi-Fi name and/or password may have changed. Reset the Connect by holding down the button for 3 seconds and set up again using the Yale Access App.
|
|
|
Server communication errors
|
Unplug your Connect for 5 seconds, and plug it back in.
|
|
|
Bluetooth communication error
|
Connect is having trouble connecting to your lock via bluetooth. Try moving Connect closer to your Smart Lock to improve the bluetooth signal.
Reset your Yale Assure by removing and reinstalling batteries after checking battery life.
|
|
|
Temporary communication issues
|
Unplug Connect for a few seconds, and plug it back in.
|
|
|
Configuration errors.
|
Reset the Connect by holding down the button for 5 seconds and set up again using the Yale Access app.
|
|
|
Temporary error (Connect may come back online eventually)
|
Wait and see if the error corrects as the activity might be the result of a network error, such as the network being down. If the light goes solid red, see the troubleshooting steps for a solid
red light below.
|
Green Light
The Green LED indicates normal remote operations are in process and typically requires no action.
|
Green LED
Activity
|
Meaning
|
Operation or
Instructions
|
|
|
Connect is communicating with our servers or the associated Yale Assure.
|
Normal operation. No action needed.
|
|
|
Waiting to be set up (Provisioning Mode)
|
Set up the Connect: Go to Lock Settings and tap
Connect to Wi-Fi in the Yale Access App.
|
|
|
Connect is updating its internal firmware
|
Wait for the update to finish.
|
|
|
Connecting to Wi-Fi
|
Normal operation, connecting to your Wi-Fi network.
|
|
|
Connecting to bluetooth
|
Normal operation, connecting to your Yale Assure.
|
|
|
Currently connected to bluetooth
|
Normal operation, communicating with your Yale Assure.
|
|
|
Your Connect has received new activity information from your Yale Assure
|
Normal operation.
|
|
|
Yale Assure is busy
|
Wait a few seconds for the lock to communicate with the Connect.
|
|
|
Yale Assure is not found
|
Reset lock by removing & reinstalling 2 batteries, making sure the batteries are in good health.
|
No Light
If the Yale Connect Bridge has no light activity, it means that either: 1) The Connect is online and is functioning normally; OR 2) An unknown issue has occurred and it has fallen offline. Check the status of
Yale Connect Bridge in the Yale Access App settings.
If Connect stops displaying light activity, try unplugging it and plugging it into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Customer Support: nz.sales@assaabloy.com.
If your Yale Connect Bridge has no light and the troubleshooting above does not help, this
article provides troubleshooting steps.